Refund policy

REFUND POLICY

We want you to love every Mars Mash purchase.

If you're not completely satisfied, we're here to make it right with a smooth and hassle-free return or refund.

01. RETURN ELIGIBILITY

You may return eligible items within 7 days of the date your order is delivered.

To be eligible for a return:

· The item must be unused, unwashed, and in its original condition.

· All original tags and packaging must be intact.

· A valid proof of purchase or order number is required.

· Parcel or order opening video is must to claim damage product.

02. NON-RETURNABLE ITEMS

The following items cannot be returned:

· Products that have been used, washed, or damaged after delivery.

· Items returned without original tags or packaging.

· Products purchased during clearance or final sale (if applicable).

· Return is not acceptable incase of size issues so kindly check measurements first before placing order (please use “FIND MY SIZE” option available in product page).

· Return is not eligible incase of slight color mismatch.(please note that there mat be slight color variation due to camera resolution and lighting).

03. DAMAGED / DEFECTIVE / WRONG ITEM POLICY

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item.

We will review your request and arrange a replacement or refund if approved.

04. REFUND PROCESS

Once we receive and inspect your returned item, we will notify you of the status of your refund.

· If your return is approved, your refund will be processed to your original payment method.

· Refunds are typically completed within 5–7 business days, depending on your payment provider or bank.

05. EXCHANGE POLICY

We offer exchanges for items that are damaged, defective, or received incorrectly.

Exchange requests are subject to product availability.

If the requested item is unavailable, we will offer a refund instead.

06. RETURN SHIPPING

If the return is due to our error (such as a damaged, defective, or incorrect item), we will bear the return shipping cost.

For all other approved returns, the customer may be responsible for the return shipping charges unless otherwise stated.

07. ORDER CANCELLATION

Orders can only be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

08. REFUND EXCEPTIONS

· Shipping charges (if any) are non-refundable.

· Gift cards and store credit are non-refundable.

· Refunds may be delayed or denied if the returned item does not meet our return eligibility criteria.

CONTACT US

Email: support@marsmash.com

Call: +91 7386090890

Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

Thank You!

Thank you for shopping with Mars Mash. We truly appreciate your support.

If you have any questions or need assistance, our team is always here to help.